All kits, even the free ones, are password protected. So to access them you need to have an account on this site which allows you to log in.
Logging into your first paid Kit
You will receive an email from the site headed ‘Claim Your Order”. Sometimes it will arrive immediately, other times it may take a few minutes. However (provided the purchase has gone through correctly) it WILL go out. If it has not arrived after about 20 minutes, check your spam folder (and do what is necessary to ensure similar emails do not go to spam in future).
The email will say in the third paragraph “If you’re new to the site, please click here to register”. Click the link which will take you to a page where you can register on the site. Make sure you keep a careful note of your username and login – you will need them next time you visit the site.
Once you have registered you will be able to access your kit. Note by the way that the registration login can only be used once so be careful when you use it.
Some users have reported that the system is not logging them in properly when they sign up and that when they try to access their course they get an error message. If this happens to you, email us as we will need to grant you access to your course manually.
If you already have an account
For example, if you have purchased a kit previously, then you should wait for the email headed ‘claim your order’ and click the link in the second paragraph to log in. You will then be able to view the kit.
NB If you are confused about logging in – we have a separate page which explains how to do this.
This is much easier – if you do not have to have an account you will need to create one. Then all you need to do is just follow the online instructions. Make sure you keep a note of your login details – you will get an email confirming these.
Accessing the kits generally
You will be able to log into the site via the ‘log in’ link on the main menu on the home page. If it says ‘Log out’ that means that you are already logged in.
When you are logged in, you will see a link to ‘Dashboard’ appear on the main menu. Click that link and you will find there links all the kits you are signed up to.
If you have lost your password
You will find a ‘lost your password?” link on the login page. Click that link and follow the instructions.
Note that if you have forgotten your username, you can use your email address to log in.
If you still experience problems after taking the action on this page, send us a support request using the form on the support section home page.